Unity Voice Mail Instructions

Logging On by Phone:

• From campus:
  Press the "Messages" button, then enter your password as prompted.
• From a campus phone other than yours:
  Press the "Messages" button. When your call is answered, press *.  You will be prompted for your ID, which is the last four digits of your phone number. You will then be prompted for your password.
• From off-campus:
  Dial 549-2300. When your call is answered, press *.  You will be prompted for your ID, which the last four digits of your phone number. You will then be prompted for your password.

Checking Messages by Phone

To Check a message

• Step 1:  Log on to Unity Voice Mail
• Step 2:  Press 1 to hear new messages
  or
  Press 3 to hear old messages. Then, press 1 to hear saved messages.
• Step 3:  Use the following keys to select the type of message that you want to hear.
  
  

  Key	Task
  1	voice messages
  2	e-mails (only if subscribed to Unified Messaging)
  4	receipts
  #	all messages




• Step 4: Use the following keys to control playback as you listen to a message.

  Key	Task
  1	restart message
  2	save
  3	delete
  4	slow playback
  5	change volume*
  6	fast playback
  7	rewind
  8	pause or resume
  9	fast-forward
  #	fast-forward to end
  # #	save as is




• Step 5: Use the following keys to manage the message after you have listened to it.

  Key	Task
  1	replay message
  2	save
  3	delete
  4	reply (Resend for NDRs)
  4-2	reply to all
  4-4	call the subscriber*
  5	forward message
  6	save as new
  7	rewind
  9	play message properties
  #	save as is

  
  

  Use These Keys Anytime
  Key	Task
  *	cancel or back up
  0	help

Deleting Messages by Phone

To delete a message from your phone

• Step 1: Log on to Cisco Unity Voice Mail.
• Step 2: Press 1 to hear new messages, or press 3 to review old messages.
• Step 3: During or after message playback, press 3 to delete the message.
  
  

  Use These Keys Anytime
  Key	Task
  *	cancel or back up
  0	help

To delete messages in the Deleted Items folder
(only if subscribed to Unified Messaging)

• Step 1: Log on to Cisco Unity Voice Mail.
• Step 2: Press 3 to review old messages
• Step 3: Press 2 to delete messages in the Deleted Items folder
• Step 4: Press 1 to confirm that you want to delete messages
• Step 5: When prompted, you can either:
  • Press 1 to delete only the voice messages in the Deleted Items folder.
  • Press 2 to delete all messages in the Deleted Items folder, including e-mail and voice messages.

  Use These Keys Anytime
  Key	Task
  *	cancel or back up
  0	help

Sending a Message by phone

Before you send a message, you can select from the following special delivery options:

Use the following procedure to send a voice message.

To send a voice message

• Step 1: Log on to Cisco Unity Voice Mail.
• Step 2: Press 2
  
  
• Step 3: Follow the Cisco Unity conversation to address your message.
  To address the message to a private list, press ## to switch to number entry as necessary.
• Step 4: Press 1 to add another name or list.
  or
  Press # to record the message, and use these keys as you record:
  
  

  Key	Option
  8	pause or resume
  #	end recording



• Step 5: Press # to send the message.
  or
  Press 1 for message options. Then use the following keys to select options, and follow the Cisco Unity conversation to send your message.
  
  

  Key	Option
  1	change address
  2	change recording
  3	set special delivery
  4	review message
  #	send message as is
  *	cancel or back up
  0	help

Replying to a Message by Phone

To reply to a message

• Step 1: After listening to the message, press 4
  
  
• Step 2: Record the message, and use these keys as you record:
  
  

  Key	Task
  8	pause or resume
  #	end recording



• Step 3: Press # to send the message.
  or
  Press 1 for message options. Then use the following keys to select options, and follow the Cisco Unity conversation to send your message.
  
  

  Key	Option
  1	change addressing
  3	set special delivery
  2	change recording
  4	review message (Resend for NDRs)




• Step 4: Follow the Cisco Unity conversation to handle the original message.
  
  

  Use These Keys Anytime
  Key	Task
  *	cancel or back up
  0	help

   

Forwarding Messages by Phone

To forward a message

• Step 1: After listening to the message, press 5.
• Step 2: Follow the Cisco Unity conversation to address the forwarded message. To address the message to a private list, press ## to switch to number entry as necessary.
• Step 3: Do one of the following three options:
  • Press 2 to record an introduction, and use these keys as you record:
    
    

    Key	Task
    8	pause or resume
    #	end recording

  
  
  • Press 3 for message options. Then use the following keys to select options, and follow the Cisco Unity conversation to send your message:
    
    

    Key	Option
    1	change addressing
    2	change recording
    3	set special delivery
    4	review message

  
  
  • Press # to forward the message as is.
• Step 4: Use the following keys to manage the original message and to control playback.
  
  

  Key	Task
  1	replay message
  2	save
  3	delete
  4	reply
  4-2	reply to all
  5	forward message
  6	save as new
  7	rewind
  9	play message properties
  #	save as is

  
  

  Use These Keys Anytime
  Key	Task
  *	cancel or back up
  0	help

Changing Your Recorded Name by Phone

To change your recorded name

• Step 1: Log on to Cisco Unity Voice Mail.
• Step 2: Press 4 > 3 > 2
  
  
• Step 3: At the tone, record your name, or press * to keep the current recording. Use these keys as you record:
  
  

  Key	Task
  8	pause or resume
  #	end recording

  
  

  Use These Keys Anytime
  Key	Task
  *	cancel or back up
  0	help

Changing Your Password by Phone

To change your phone password

• Step 1: Log on to Cisco Unity Voice Mail.
• Step 2: Press 4 > 3 > 1
  
  
• Step 3: Enter a new password and press #. Enter digits 0 through 9.
•  
• Step 4: Enter the new password again to confirm it and press #.
  
  

  Use These Keys Anytime
  Key	Task
  *	cancel or back up
  0	help

Changing Playback Volume by Phone

To adjust playback volume

While listening to a message, you can toggle among these volume settings to adjust the volume of that message:

Changing Playback Speed

To change playback speed

While listening to a message, you can toggle among these speed settings:

Changing Greeting Settings by Phone

You can record up to three personal greetings that callers hear when you are not available to take calls. Cisco Unity plays your greeting for the appropriate situation:

To change your greetings

• Step 1: Log on to Cisco Unity Voice Mail.
• Step 2: Press 4 > 1 > 1
  
  
• Step 3: After Cisco Unity plays your current greeting, either:
  
  
  • Press 1 to rerecord it.
  • Press 2 to enable or disable your alternate greeting.
  • Press 3 to record a different greeting, choose the greeting, then rerecord it.
• Step 4: Use these keys if you rerecord a greeting:
  
  

  Key	Task
  8	pause or resume
  #	end recording

  
  

  Use These Keys Anytime
  Key	Task
  *	cancel or back up
  0	help

Changing the Name or Members of a Private List by Phone

To change the name of a private list

• Step 1: Log on to Cisco Unity Voice Mail.
• Step 2: Press 4 > 2 > 4 > 2
  
  
• Step 3: Choose the private list whose name you want to change by pressing the number of the list.
• Step 4: Press 4 to record the name.

To change members of a private list

• Step 1: Log on to Cisco Unity Voice Mail.
• Step 2: Press 4 > 2 > 4 > 2
  
  
• Step 3: Choose the private list whose members you want to change by pressing the number of the list.

• Step 4: After Cisco Unity plays the name of the list, use the following keys to change the members:
  
  

  Key	Option
  1	add a name
  2	hear the names in the list
  3	remove a name
  # #	switch between spelling and number entry